Terms and Conditions:
One night minimum stay for Stag and Thistle Glamping Pods, Hazells Lodge and the Hobbit. Its a two night minimum Stay for Nether Newton Farmhouse and Alton Villa.
What’s included? The price of your Ayrshire Rural Retreat includes accommodation, electricity, heating, bed linen, towels, supplies for kitchen-cleaning and dish-washing toilet roll, sanitiser and Wifi
Payment. When you need to pay depends on whom you book with.
By booking direct with us secures the best rate and payment in full is required.
If you book with booking.com or AirBnB then please be aware that the payment is made to them not us so please refer to their terms and conditions should yo need to amend your booking.
The Terms and Conditions here apply regardless of whom you have booked with:
Your booking confirmation: We’ll confirm your booking (and any upgrades or changes) straight away, using the email address you gave us. If you don’t get this email, we may not have received your booking. Please check your junk-mail folder – if it’s in there, add us to your contacts to make sure you don’t miss any later updates. If you still can’t find it, phone us – as soon as possible to increase the chances we can still offer you the dates/options you want.
We know that plans can change, so if you need to cancel we’ll do everything we can to accommodate changes to your stay. If you cancel more than two weeks in advance there is a 50% payment charge, However, we’ll re-release your dates, and if someone else books them, we’ll refund you at the rate of the new booking, (this might be lower than you paid) minus a £50 administration fee. We regret that we can’t refund the cost of any bookings, extras or special requests if you cancel less than two weeks before the start of your stay for the Stag and Thistle Pods, Hazells Lodge or the Hobbit. The full amount is non refundable if you cancel up to six weeks before the start of your stay at Nether Newton or Alton Villa
Please ensure you have travel insurance to deal with any unexpected reasons to need to change your stay. We strongly recommend travel insurance to cover any changes in circumstances for all types of stay.
Checking in and out: Check-in time for all our retreats is 3pm and 10am.
Early check-in and late check-out: We can not offer an early check in or late check out just now due to Covid 19 requirements for additional deep cleaning.
Smoking: It is strictly NO Smoking Inside the properties: We will charge you £100 to be professionally deep-cleaned before our next guests arrive if there has been evidence that you have been smoking in the property.
Pets: Three of our properties are are pet-free, but if you’re staying in The Hobbit, Hazells Lodge or Alton Villa you can bring up to two well-behaved dogs or cats – a small charge applies. Not all our guests are animal lovers, so please be considerate inside the property. Keep pet(s) off the furniture – including the sofa and bed and put their waste straight in the outside bin. You’re welcome to walk your dogs around the farm as long as you keep them on a lead and not through any fields which have livestock grazing.
Questions and requests while you’re here - If there’s anything we can do to make your stay more comfortable, don’t wait until after you leave to let us know, tell us right away so we can do what we can to help.
Complaints: If you’re unhappy with something during your stay and want to make a complaint, please talk to us during your stay. You can visit Jessica or Jim at the farmhouse or phone us on 07496717883. Please tell us immediately if anything is not right. We treat all complaints seriously and will do everything we can to resolve your issue as soon as possible so you can get on with enjoying the rest of your Stay. We don’t provide refunds or compensation for complaints made after guests have returned home, so be sure to speak to us or email us during your stay.
The condition of your property: Please leave your Property clean, tidy, and in the same general condition it was in when you arrived. Each Property is thoroughly cleaned between bookings – if a deep-clean is necessary after your stay, we may pass the charge for this on to you. If this applies, we’ll send you an invoice within 48 hours.
Damage and repairs: If something in your property gets broken or damaged while you’re here, please tell us straight away. You can phone us on 07496 717883. We treat each incident case by case, but may charge a minimum £100 'damage charge’ for one-off breakages, or more for substantial damage or valuable item(s).
Large groups and parties may be subject to a security deposit of up to 50% being taken prior to your stay. This is fully refundable assuming no there are no damages / breakages caused. Regardless of whether a security deposit has been taken we reserve the right to charge guests for any damage to property which we feel is excessive or unfixable, this includes but is not limited to: Broken Property, Soiled Bedding, Damaged Mattresses, excessive amount of dangerous waste in the outside areas such as broken glass or cigarette butts.
All items in the Property have been itemised and valued – if you’d like to see this inventory, please ask. If you don’t tell us about damage and we find it after you’ve left, we’ll notify / invoice you for repairs.
Inventory: We keep an inventory of everything in each property, and refer to it before and after every stay. If you remove something from your accommodation (on purpose or by accident), we may invoice you for its replacement.
Visitors: We don’t allow visitors during your stay. If we see any visitors at your accommodation we will ask them to leave. If they still don't leave, we reserve the right to ask you all to leave. This is following a small number of incidents where guests had visitors who had a party and caused damage. We will not tolerate this at all.
Responsibility: The freedom to do whatever you please is a big part of the Stay. But we can’t accept any responsibility for any accidents, injuries, illness, loss or damage suffered during your stay – either in the Properties or around the farm.
Subletting We don’t allow subletting. Only the people named on your booking are permitted to stay in your Accommodation.
Unforeseen circumstances: Occasionally, events outside our control can affect our guests’ bookings. If we’re unable to provide accommodation ourselves, we’ll do our best to arrange an alternative through another holiday provider – but sadly we can’t guarantee this. If we’re unable honour your booking, we’ll refund your payment in full.
Guest no-show: If you can no longer arrive on the first day of your booking, let us know. If you haven’t arrived by midday on the second day of your stay and we haven’t heard from you, we’ll cancel your booking and may re-let your Accommodation.
Inappropriate conduct: Anyone who is aggressive, abusive or otherwise inappropriate to staff or management at Ayrshire Rural retreats will be asked to leave immediately. Your booking will be cancelled without a refund, and you’ll be banned from returning.
Hottub Use: All of our properties include the use of a hottub so we kindly ask guests to follow a few simple rules for the comfort and safety of all:
You use the hottub and outdoor facilities at your own risk.
We do not and will not accept any responsibility for any injury/ death incurred following the use of any of our facilities including the HotTub and surrounding area
Please shower before and after using the hottub
Remove all fake tan prior to entering the hot tub
If you are pregnant or have underlying health conditions it is advised that you do not use the hot tub due to an increased chance of dehydration, overheating or collapse
Please do not let children under 5 use the hotub
Children aged between 5 and 16 must be accompanied by an adult at all times and limited to 10 minutes to avoid over heating
No jumping into the hottub
No smoking, eating or drinking alcohol in the hot tub Drink plenty of water to avoid dehydration
Take care when getting in and out of the hottub – its slippery when wet
Do not use the hot tub if you have been unwell in the 48 hours prior to your stay
A charge of £50 will need to be paid if the hottub becomes contaminated and needs to be refilled during your stay
You must notify us immediately if there is a problem with the hottub including any damage
General: Our terms and conditions exist to keep our staff and customers safe, and help us deliver high quality experiences time after time. If you break the terms of your stay, we reserve the right to ask you to leave without a refund.